CLIENT EXPERIENCE: A Question of Trust
BY Sarah Wong |
As in-house legal teams grow increasingly sophisticated, they are beginning to demand more from their law firms. And while many law firms meet their standards, there are some that cause frustration due to issues with billing, lack of expertise and attentiveness, and occasional outright incompetence. ALB looks into what in-house counsel based in Asia value in their law firm partners, and what will break their trust once and for all.